diff options
authorTails developers <>2014-03-03 10:44:43 +0100
committerTails developers <>2014-03-03 10:44:43 +0100
commitc0cd62c46f8ef1d4682c1a72b80ed45b21083578 (patch)
parent477fe68014eb50f75d35c655962f6fcdd3107006 (diff)
Document email commands to Redmine
1 files changed, 37 insertions, 0 deletions
diff --git a/wiki/src/contribute/working_together/Redmine.mdwn b/wiki/src/contribute/working_together/Redmine.mdwn
index c1a7e25..e730356 100644
--- a/wiki/src/contribute/working_together/Redmine.mdwn
+++ b/wiki/src/contribute/working_together/Redmine.mdwn
@@ -11,3 +11,40 @@ more power.
Some documentation about how we are using Redmine is available in the
[[contribute/working_together]] pages. See also the [[review and merge
process|contribute/merge_policy/review]] documentation.
+Email commands
+Create a ticket by email
+You need to provide all the required fields in the body of the email, and the
+syntax is case sensitive. For example this works:
+ To:
+ Subject: Test creating a ticket by email
+ Project: tails
+ Tracker: Feature
+ Status: Confirmed
+ Priority: Low
+ Type of work: Test
+ It should be possible to create a ticket by sending an email to Redmine.
+If you send attachments with your email they will also be attached to the
+ticket. For example your OpenPGP signature :)
+Updating a ticket by email
+An easy trick is to reply to an email notification about that ticket. Then only
+include in the body of the email the fields that you want to change, and a
+description for your changes. For example:
+ To:
+ Subject: Re: [Tails - Feature #6813] (Confirmed) Test creating a ticket by email
+ Status: Resolved
+ This works but Redmine is quite picky on the syntax...