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authorTails developers <amnesia@boum.org>2013-12-22 22:43:30 +0100
committerTails developers <amnesia@boum.org>2013-12-22 22:43:30 +0100
commit93fb26978017aa3a918fa4d376bb179562e6fb63 (patch)
treed12b4b80addb6653a0dff478ae21ad42acda48eb /wiki/src/doc/upgrade
parent00e3641c1b6803eca7dc5e65c3a847a7d89eba1b (diff)
doc: Draft for IUK
Diffstat (limited to 'wiki/src/doc/upgrade')
-rw-r--r--wiki/src/doc/upgrade/error/check.mdwn26
-rw-r--r--wiki/src/doc/upgrade/error/download.mdwn26
-rw-r--r--wiki/src/doc/upgrade/error/install.mdwn41
3 files changed, 45 insertions, 48 deletions
diff --git a/wiki/src/doc/upgrade/error/check.mdwn b/wiki/src/doc/upgrade/error/check.mdwn
index 49f632f..4d76396 100644
--- a/wiki/src/doc/upgrade/error/check.mdwn
+++ b/wiki/src/doc/upgrade/error/check.mdwn
@@ -1,18 +1,18 @@
-[[!meta title="Could not determine whether an upgrade is available"]]
+[[!meta title="Error while checking for upgrades"]]
-Tails could not determine whether an upgrade is available.
+Tails could not determine whether an upgrade is available from our website.
-This is probably caused by a network problem. Restart Tails. If this
-error happens again, [[report an error|support/troubleshooting]]
-including the complete error message.
+This is probably caused by a network connection problem.
-Other possible causes for this failure are attacks by an adversary who
-is controlling either the Tor exit node being used, or the
-<https://tails.boum.org> web server, or anything in-between:
+Check your network connection, and restart Tails to try upgrading again.
-* Endless data attacks
-* Slow retrieval attacks
+If the problem persists, [[report an error|support/troubleshooting]] and include
+in your report the debugging information that appears in the error message.
-Read the [[security
-discussion|contribute/design/incremental_upgrades#security]] about
-incremental upgrades for details.
+This error could also be caused by:
+
+ - an error in Tails Upgrader
+ - a failure or an attack on the Tor exit node being used, your Internet
+ service provider, or our website.
+
+Sending us a report is the best way to further analyse the error.
diff --git a/wiki/src/doc/upgrade/error/download.mdwn b/wiki/src/doc/upgrade/error/download.mdwn
index ed8d677..109f24c 100644
--- a/wiki/src/doc/upgrade/error/download.mdwn
+++ b/wiki/src/doc/upgrade/error/download.mdwn
@@ -1,20 +1,18 @@
-[[!meta title="Could not download the upgrade"]]
+[[!meta title="Error while downloading the upgrade"]]
The upgrade could not be downloaded.
-This is probably caused by a network problem. Restart Tails. If this
-error happens again, [[report an error|support/troubleshooting]]
-including the complete error message.
+This is probably caused by a network connection problem.
-Other possible causes for this failure are attacks by an adversary who
-is controlling either the Tor exit node, or the web mirror being used,
-or anything in-between:
+Check your network connection, and restart Tails to try upgrading again.
-* Endless data attacks
-* Slow retrieval attacks
-* Malicious mirror preventing upgrades (missing or corrupted files,
- misconfiguration, etc.)
+If the problem persists, [[report an error|support/troubleshooting]] and include
+in your report the debugging information that appears in the error message.
-Read the [[security
-discussion|contribute/design/incremental_upgrades#security]] about
-incremental upgrades for details.
+This error could also be caused by:
+
+ - an error in Tails Upgrader
+ - a failure or an attack on the Tor exit node being used, your Internet
+ service provider, our website, or one of our mirrors.
+
+Sending us a report is the best way to further analyse the error.
diff --git a/wiki/src/doc/upgrade/error/install.mdwn b/wiki/src/doc/upgrade/error/install.mdwn
index c369e20..aa90c62 100644
--- a/wiki/src/doc/upgrade/error/install.mdwn
+++ b/wiki/src/doc/upgrade/error/install.mdwn
@@ -1,29 +1,28 @@
-[[!meta title="Failed to install the upgrade"]]
+[[!meta title="Error while installing the upgrade"]]
The upgrade could not be installed.
<div class="caution">
- This copy of Tails may be in a broken state. Do not restart Tails.
+Your Tails device needs to be repaired and might be unable to restart.
</div>
-Follow these instructions to repair this copy of Tails:
-
-1. [[Report an error|support/troubleshooting]] including:
- * the complete error message
- * the output of the two following commands, run in a
- <span class=\"application\">Terminal</span>:
-
- ls -l /lib/live/mount/medium/live
- cat /lib/live/mount/medium/live/Tails.module
-
-1. Make sure you have another known-working copy of Tails.
-1. Take note of this page's address so that you can find it again
- after restarting.
-1. Shut down the system.
-1. Start your known-working copy of Tails.
-1. Use Tails Installer to *Clone & Upgrade* the known-working Tails
- onto the broken Tails.
-1. Restart the broken Tails that should now be repaired. If it does
- not work correctly, [[report an error|support/troubleshooting]].
+This is probably caused by a software error in Tails Upgrader.
+
+1. Please [[report an error|support/troubleshooting]] and include in your
+report:
+
+ - the debugging information that appears in the error message
+ - the output of the two following commands, run in a
+ [[<span class=\"application\">Terminal</span>|first_steps/introduction_to_gnome_and_the_tails_desktop#terminal]]:
+ <pre>
+ ls -l /lib/live/mount/medium/live
+ cat /lib/live/mount/medium/live/Tails.module
+ </pre>
+
+2. To repair your Tails device, [[manually upgrade|first_steps/upgrade#manual]]
+it using Tails Installer from another Tails device.
+
+If the manual upgrade fails as well, please [[report another
+error|first_steps/bug_reporting]].