|author||sajolida <email@example.com>||2016-04-28 15:07:15 +0000|
|committer||sajolida <firstname.lastname@example.org>||2016-04-28 15:46:31 +0000|
Move the /doc/first_steps/bug_reporting/tails_does_not_start#at_all in the assistant
- tails_does_not_start#entirely was already duplicated there. - Reusing the content instead of moving people around would require bringing in more inlines and CSS tricks. - Rescue translations.
Diffstat (limited to 'wiki/src/install/inc/steps/not_at_all.inline.mdwn')
1 files changed, 33 insertions, 4 deletions
diff --git a/wiki/src/install/inc/steps/not_at_all.inline.mdwn b/wiki/src/install/inc/steps/not_at_all.inline.mdwn
index ced1776..da10145 100644
@@ -121,9 +121,38 @@
### Report the problem to our support team
- If none of these options work, please [[report the problem to our
- support team|doc/first_steps/bug_reporting/tails_does_not_start]].
- <p>We are sorry but you might not be able to use Tails on this computer.</p>
+ <p>If none of these options work, we are sorry but you might not be
+ able to use Tails on this computer.</p>
+ Please, [[send an email to our support team|support/talk]], including
+ the following information:
+ 1. Which version of Tails are you trying to start?
+ 1. Did you verify the ISO image? How?
+ 1. Which is the brand, and model of the computer?
+ 1. What exactly happens when trying to start? Report the complete error
+ message that appears on the screen, if any.
+ 1. From which media are you trying to start Tails: DVD, USB stick
+ [[installed manually|doc/first_steps/installation/manual]], USB
+ stick [[installed with Tails
+ Installer|doc/first_steps/installation]], SD card? Keep in mind
+ that, we do not support any other installation method than the ones
+ listed above.
+ 1. Have you been able to start Tails successfully on this computer
+ before, from another media, or with another version of Tails?
+ If so, which ones?
+ 1. Does the same media start successfully on other computers?
+ 1. Have you been able to start Tails successfully on the same computer
+ using different installation methods? For example, it might start from a
+ DVD but not from a USB stick.
+ 1. What installation method did you use to set up Tails?