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authortransbot <amnesia@boum.org>2018-02-13 14:12:30 +0000
committertransbot <amnesia@boum.org>2018-02-13 14:12:30 +0000
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tree5cc305148ce4ce5476245b1e0911d9a09b811998 /wiki/src/news/closing_tails-support.es.po
parent4614af950743efed4aabaa9e03ba5a09a6ef3ab1 (diff)
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+# SOME DESCRIPTIVE TITLE
+# Copyright (C) YEAR Free Software Foundation, Inc.
+# This file is distributed under the same license as the PACKAGE package.
+# FIRST AUTHOR <EMAIL@ADDRESS>, YEAR.
+msgid ""
+msgstr ""
+"Project-Id-Version: PACKAGE VERSION\n"
+"POT-Creation-Date: 2018-01-30 12:40+0000\n"
+"PO-Revision-Date: YEAR-MO-DA HO:MI+ZONE\n"
+"Last-Translator: FULL NAME <EMAIL@ADDRESS>\n"
+"Language-Team: LANGUAGE <LL@li.org>\n"
+"Language: es\n"
+"MIME-Version: 1.0\n"
+"Content-Type: text/plain; charset=UTF-8\n"
+"Content-Transfer-Encoding: 8bit\n"
+
+#. type: Plain text
+#, no-wrap
+msgid "[[!meta title=\"Closing tails-support@boum.org\"]]\n"
+msgstr ""
+
+#. type: Plain text
+#, no-wrap
+msgid "[[!meta date=\"Wed, 07 Jun 2017 12:34:56 +0000\"]]\n"
+msgstr ""
+
+#. type: Plain text
+msgid ""
+"We decided to close tails-support@boum.org, the public mailing list for user "
+"support which [was created in 2013](https://tails.boum.org/news/tails-"
+"support/) after closing the forum that we had on this website."
+msgstr ""
+
+#. type: Plain text
+msgid "The idea behind having a public space for user support was to:"
+msgstr ""
+
+#. type: Bullet: '- '
+msgid ""
+"Reduce the amount of work for our help desk behind [[tails-support-"
+"private@boum.org|about/contact#tails-support-private]] (which is encrypted "
+"and also receives [[*WhisperBack* reports|doc/first_steps/bug_reporting]])."
+msgstr ""
+
+#. type: Plain text
+#, no-wrap
+msgid ""
+" This is not really working as tails-support-private@boum.org still\n"
+" has 12 times more traffic than tails-support@boum.org.\n"
+msgstr ""
+
+#. type: Plain text
+msgid "- Build a community of people doing user support outside of our team."
+msgstr ""
+
+#. type: Plain text
+#, no-wrap
+msgid ""
+" This is not really working either as most of the threads are still\n"
+" answered by our help desk or other core\n"
+" contributors.\n"
+msgstr ""
+
+#. type: Plain text
+msgid ""
+"- Build a public database to make it easy to consult or reuse previous "
+"answers."
+msgstr ""
+
+#. type: Plain text
+#, no-wrap
+msgid ""
+" This is not really working either as the archive of the mailing list\n"
+" are hard to search and reuse and it's easier to point people to\n"
+" the documentation, known issues, or FAQ.\n"
+msgstr ""
+
+#. type: Plain text
+msgid "Having a public mailing list also makes it:"
+msgstr ""
+
+#. type: Bullet: '- '
+msgid ""
+"Complicated to make sure that both the list and the sender receive our "
+"answers."
+msgstr ""
+
+#. type: Bullet: '- '
+msgid ""
+"Sensitive to ask for more technical information about the problem, such as "
+"logs, as they are harder for the person reporting the error to share with us "
+"and also raises privacy concerns."
+msgstr ""
+
+#. type: Bullet: '- '
+msgid ""
+"Duplicate work between tails-support-private@boum.org and tails-support@boum."
+"org as people often write to both."
+msgstr ""
+
+#. type: Plain text
+msgid ""
+"The major downside of closing tails-support@boum.org is that it was a good "
+"place for developers to have some feedback on the recurrent problems faced "
+"by users. We want to solve this while working on a [request tracker for our "
+"help desk](https://tails.boum.org/blueprint/RT_for_help_desk/)."
+msgstr ""
+
+#. type: Plain text
+msgid ""
+"See you on [[tails-support-private@boum.org|about/contact#tails-support-"
+"private]]!"
+msgstr ""