summaryrefslogtreecommitdiffstats
path: root/wiki/src/support
diff options
context:
space:
mode:
authorsajolida <sajolida@pimienta.org>2019-08-02 18:19:34 +0000
committersajolida <sajolida@pimienta.org>2019-08-02 18:24:08 +0000
commit8a40bc7a4b99e974c20fdcc4b38fdce5a8106bd2 (patch)
tree685a41ba9e05eae740ba0d1ed2f5b0225889dfd5 /wiki/src/support
parent9ae79d988fdc5dab19e045220cb71cb5adfa16bf (diff)
Track when known issues were last updated
Diffstat (limited to 'wiki/src/support')
-rw-r--r--wiki/src/support/known_issues.mdwn174
1 files changed, 174 insertions, 0 deletions
diff --git a/wiki/src/support/known_issues.mdwn b/wiki/src/support/known_issues.mdwn
index 8bada03..fb97fcc 100644
--- a/wiki/src/support/known_issues.mdwn
+++ b/wiki/src/support/known_issues.mdwn
@@ -19,6 +19,11 @@ start|doc/first_steps/bug_reporting#does_not_start]].
### PNY
+<!--
+Last updated: 2014-08-02
+PNY is quite popular among WB reporters:
+-->
+
When installing Tails, PNY USB sticks have problems with the constant write load
and are prone to failure.
@@ -26,6 +31,10 @@ and are prone to failure.
### Aegis
+<!--
+Last updated: 2015-04-10
+-->
+
* Aegis Secure Key USB 2.0
During the boot process, USB is briefly powered off, that causes Aegis hardware-encrypted USB sticks to lock down, and the PIN must be entered again (fast) in order to complete the boot.
@@ -46,6 +55,14 @@ Starting Tails from a Kingston DataTraveler 2000 or DataTraveler 100G3 doesn't w
Mac
---
+<!--
+Last updated:
+- MacBook Pro 5,5: 2014-06-27
+- MacBook Air 3,2: 2014-06-27
+- MacBook Pro 5,1: 2015-06-19
+- MacBook Pro 4,1: 2014-08-15
+-->
+
* Any Mac with 32-bit EFI might not start on Tails.
You can check if a given Mac is 32-bit
or 64-bit EFI on that list:
@@ -70,6 +87,10 @@ PC
### "Soft lockup" error
+<!--
+Last updated: 2019-05-20
+-->
+
On some laptops, Tails starts with the following error:
<p class="pre">soft lockup - CPU#<span class="command-placeholder">N</span> stuck for <span class="command-placeholder">N</span>s</p>
@@ -83,6 +104,10 @@ To make Tails start successfully, add the following options to the
### Acer Travelmate 8573T-254G50M
+<!--
+Last updated: 2013-08-08
+-->
+
Booting from DVD works fine, but does not start from USB sticks.
This problem might be corrected in Tails 1.1 and newer: please report
@@ -90,10 +115,18 @@ your test results back to us.
### Acer Aspire 5315-ICL50 and Acer ES-1-331
+<!--
+Last updated: 2015-04-10
+-->
+
Does not start on USB sticks.
### ASUS VivoBook X202E
+<!--
+Last updated: 2013-07-20
+-->
+
Legacy support needs to be enabled in order to start Tails. To enable
legacy boot support, enable 'Launch CSM' under boot (menu).
@@ -102,18 +135,30 @@ your test results back to us.
### Dell Chromebook LULU
+<!--
+Last updated: 2018-01-10
+-->
+
You need to add `nomodeset` to the
[[startup options|/doc/first_steps/startup_options/#boot_loader_menu]]
to make Tails start successfully.
### Dell Dimension 2400
+<!--
+Last updated: 2013-03-01
+-->
+
Does not start neither from USB nor from DVD. System crashes with a blank
screen and locked up keyboard. This problem might be corrected in
newer versions: please report your test results back to us.
### Dell Inspiron 8100
+<!--
+Last updated: 2012-10-24
+-->
+
The display panel will have the wrong resolution unless `video=LVDS-1:1600x1200
nouveau.noaccel=1` is added to the boot command line. This problem might be
corrected in Tails 1.1 and newer: please report your test results back
@@ -121,10 +166,18 @@ to us.
### Dell Latitude E5250
+<!--
+Last updated: 2019-04-05
+-->
+
Does not start on Tails USB sticks.
### Dell Latitude E6430 and E6230
+<!--
+Last updated: 2015-01-06
+-->
+
Does not start on USB sticks.
With BIOS versions A03 06/03/2012 (and A09, A11, and A12)
@@ -139,6 +192,13 @@ your test results back to us.
### Dell XPS L702X/03RG89, Samsung RV520, Samsung Series 7 Chronos
+<!--
+Last updated:
+- Dell XPS L702X/03RG89: 2012-08-22
+- Samsung RV520: 2012-12-21
+- Samsung Series 7 Chronos: 2014-02-28
+-->
+
Does not start on USB sticks.
We were reported that the legacy BIOS shipped on these systems doesn't
@@ -151,31 +211,59 @@ your test results back to us.
### Fujitsu Siemens Amilo A 1667G
+<!--
+Last updated: 2015-04-10
+-->
+
Does not start on USB sticks.
### HP Compaq dc5750 Microtower
+<!--
+Last updated: 2015-02-10
+-->
+
Does not start Tails 1.2.3.
### HP Compaq 615
+<!--
+Last updated: 2013-11-05
+-->
+
You need to update the firmware to its latest version in order to start from a
USB stick.
### HP Compaq CQ60-214DX
+<!--
+Last updated: 2018-02-16
+-->
+
Tails 3.3 does not start.
### HP Pavilion 15-ab277ca
+<!--
+Last updated: 2018-01-15
+-->
+
Tails 3.3 restarts during startup and never starts successfully.
### HP Pavilion dv7
+<!--
+Last updated: 2015-06-11
+-->
+
Since Tails 1.3, gets stuck at the Boot Loader Menu.
### HP ProBook
+<!--
+Last updated: 2016-05-14
+-->
+
With UEFI enabled, when choosing a boot device, select `Boot From EFI File` and
then `Filesystem Tails` and `EFI/BOOT/BOOTX64.EFI`.
@@ -186,14 +274,36 @@ That workaround applied to, at least, the following HP ProBook:
### Lenovo IdeaPad Y410p
+<!--
+Last updated: 2014-08-03
+-->
+
Does not start Tails 1.1 from USB installed manually in Linux.
### Lenovo IdeaPad z585
+<!--
+Last updated: 2014-08-05
+-->
+
Goes back continuously to Boot Loader Menu on Tails installed on DVD.
### Clevo W258CU, ThinkPad X121e, T420i, T410, T520, W520, T530, T60, E325, and E530
+<!--
+Last updated:
+- Clevo W258CU: 2014-03-29
+- ThinkPad X121e: 2014-02-10
+- ThinkPad T420i: 2014-06-06
+- ThinkPad T410: 2014-03-27
+- ThinkPad T520: 2012-10-11
+- ThinkPad W520: 2014-02-17
+- ThinkPad T530: 2013-08-09
+- ThinkPad T60: 2018-04-30
+- ThinkPad E325: 2013-02-28
+- ThinkPad E530: 2014-03-17
+-->
+
These machines do not start on USB sticks
due to a firmware limitation.
@@ -233,6 +343,10 @@ Knowing the model of your Wi-Fi interface
88W8897 [AVASTAR] 802.11ac Wireless
-----------------------------------
+<!--
+Last updated: 2018-09-19
+-->
+
On some computers with a Marvell Avastar 88W8897 Wi-Fi adapter, such
as some Microsoft Surface Pro models, Tails fails to connect to
Wi-Fi networks.
@@ -244,6 +358,10 @@ fixes it.
RTL8723BE PCIe Wireless Network Adapter
---------------------------------------
+<!--
+Last updated: 2017-12-24
+-->
+
On some computers with a RTL8723be Wi-Fi adapter, Tails may fail to discover
Wi-Fi networks, may provide unreliable Wi-Fi connections, or may provide poor
Wi-Fi performance.
@@ -268,6 +386,10 @@ a combination that works for you:
Broadcom Wi-Fi network interface needing `broadcom-sta-dkms`
------------------------------------------------------------
+<!--
+Last updated: 2019-01-29
+-->
+
Some Broadcom Wi-Fi interfaces require the
[`wl`](https://wiki.debian.org/wl) driver, provided by the
`broadcom-sta-dkms` Debian package, to work in Tails.
@@ -282,6 +404,10 @@ Wi-Fi card in Tails.
## Lenovo Legion Y530
+<!--
+Last updated: 2019-05-10
+-->
+
Wi-Fi adapter does not work.
Adding `modprobe.blacklist=ideapad_laptop` to the
@@ -311,6 +437,10 @@ See [[!tails_ticket 5356 desc="Erase video memory on shutdown"]].
Tails fails to completely shutdown or restart
---------------------------------------------
+<!--
+Last updated: 2013-03-13
+-->
+
When stopping Tails on some hardware, the memory wipe procedure fails to
complete: the display gets scrambled, but the computer doesn't
completely shutdown or restart. Sometimes the caps-lock button light of
@@ -375,6 +505,10 @@ Other issues
Chainloading Tails from GRUB
----------------------------
+<!--
+Last updated: 2014-04-09
+-->
+
To workaround problems in booting Tails on laptops with UEFI support, it is
possible to chainload the syslinux on the ISO image from another boot loader
that is already working on the laptop, like GRUB. Be careful not to modify at
@@ -389,18 +523,30 @@ The following commands, run from the GRUB shell, might be helpful:
Boot Loader Menu has display issues
-----------------------------------
+<!--
+Last updated: 2014-06-27
+-->
+
Since Tails 1.1, on some hardware (ThinkPad X230, MacBook Pro 8,1),
the Boot Loader Menu is not displayed properly. Tails starts fine, though.
Tails fails to connect to certain Wi-Fi networks
------------------------------------------------
+<!--
+Last updated: 2012-11-10
+-->
+
This might be related to the introduction of wireless regulation support
in Tails 0.13.
The desktop crashes when run with the default QEMU emulated processor
---------------------------------------------------------------------
+<!--
+Last updated: 2015-12-31
+-->
+
Due to a [bug in llvmpipe](https://patchwork.freedesktop.org/patch/34445/), when
Tails runs in a QEMU virtual machine with the default emulated CPU,
the GNOME desktop crashes after login.
@@ -415,6 +561,10 @@ Touchpad configurations
### Acer TravelMate B113 - ETPS/2 Elantech Touchpad
+<!--
+Last updated: 2013-08-15
+-->
+
synclient FingerPress=256;
synclient TapButton3=0;
synclient Clickpad=1;
@@ -424,6 +574,10 @@ Touchpad configurations
### Acer C720 - Cypress APA Touchpad
+<!--
+Last updated: 2016-08-20
+-->
+
synclient FingerLow=5;
synclient FingerHigh=5;
@@ -456,6 +610,10 @@ the video and watching it in the Totem video player.
Tails fails to start or behaves weirdly after an automatic upgrade
------------------------------------------------------------------
+<!--
+Last updated: 2016-09-16
+-->
+
Sometimes, after an automatic upgrade, your Tails might either:
- Fail to start. Often after the message:
@@ -520,6 +678,10 @@ See [[!tails_ticket 10576]] for more details.
Some languages do not have the correct keyboard layout set by default
---------------------------------------------------------------------
+<!--
+Last updated: 2017-08-07
+-->
+
When selecting some languages in the Tails Greeter, the default associated
keyboard layout fallbacks to US.
@@ -533,6 +695,10 @@ Affected language codes are `AYC`, `BHB`, `BRX`, `CMN`, `HAK`, `HNE`, `LIJ`,
## The OpenPGP passphrase prompt steals the keyboard and mouse focus
+<!--
+Last updated: 2018-01-15
+-->
+
This happens when one has enabled the GnuPG persistence feature before
Tails 2.3. To fix this problem, execute the following command in
a
@@ -570,6 +736,10 @@ To solve this problem permanently on a Windows computer,
## Lenovo ThinkPad 11e
+<!--
+Last updated: 2018-03-22
+-->
+
Tails may be unstable and stop working regularly on some Lenovo
ThinkPad 11e laptops, such as the 2015 model.
@@ -590,6 +760,10 @@ options|/doc/first_steps/startup_options/#boot_loader_menu]].
## USB devices are not working on some [GIGABYTE](https://www.gigabyte.com/) motherboards
+<!--
+Last updated: 2019-06-02
+-->
+
To workaround this issue, you can try to:
- Use other USB ports. For example, use USB 2 ports instead of USB 3