path: root/wiki/src
diff options
authorintrigeri <>2019-05-23 14:25:21 +0000
committerintrigeri <>2019-05-23 14:25:21 +0000
commit69697e004a1739e877c01dc733e1b96be954f4ac (patch)
treeaba3de8a410efe7a9969c6b2ef63d8c7344eb926 /wiki/src
parent97e678ab982822a36f704af8179f1ab7b4612628 (diff)
Move triaging of new Redmine tickets to UX + FT.
Diffstat (limited to 'wiki/src')
3 files changed, 8 insertions, 7 deletions
diff --git a/wiki/src/contribute/working_together/roles/foundations_team.mdwn b/wiki/src/contribute/working_together/roles/foundations_team.mdwn
index 2beaf4d..8428622 100644
--- a/wiki/src/contribute/working_together/roles/foundations_team.mdwn
+++ b/wiki/src/contribute/working_together/roles/foundations_team.mdwn
@@ -33,8 +33,10 @@ The Tails Foundations Team is responsible for:
put it on our Technical Writers' plate, or draft something directly,
or merge a draft proposed by Technical Writer apprentices;
-* help triage new tickets that are on nobody else's plate when
- frontdesk isn't in a good position to do it;
+* handling new tickets when they are more technical than feature
+ request (those are handled by the UX designers) or about bugs;
+ reassigning to whoever is on Help Desk duty any new ticket that's
+ really a support request;
* ensuring that development discussions started on
<> are followed-up;
diff --git a/wiki/src/contribute/working_together/roles/help_desk.mdwn b/wiki/src/contribute/working_together/roles/help_desk.mdwn
index 286870f..3b86dba 100644
--- a/wiki/src/contribute/working_together/roles/help_desk.mdwn
+++ b/wiki/src/contribute/working_together/roles/help_desk.mdwn
@@ -46,11 +46,6 @@ User support
General communication watchdog
- - Try to do something about the
- [new tickets](
- that appear in Redmine; if you can't do anything, reassign to
- a Foundations Team member. An Atom feed is available for easier
- monitoring, see the link at the bottom of that page.
- Administer and moderate our general purpose public mailing lists:
- [](
- [](
diff --git a/wiki/src/contribute/working_together/roles/ux.mdwn b/wiki/src/contribute/working_together/roles/ux.mdwn
index fdf1435..86f2535 100644
--- a/wiki/src/contribute/working_together/roles/ux.mdwn
+++ b/wiki/src/contribute/working_together/roles/ux.mdwn
@@ -23,3 +23,7 @@
- This does not cover the UX work related to deliverables for
grants which have a dedicated budget.
+- Handle new Redmine tickets that are about feature requests and the
+ scope of Tails. Reassign to whoever is on Help Desk duty any new
+ ticket that's really a support request.