diff options
| author | intrigeri <intrigeri@boum.org> | 2019-05-23 14:25:21 +0000 |
|---|---|---|
| committer | intrigeri <intrigeri@boum.org> | 2019-05-23 14:25:21 +0000 |
| commit | 69697e004a1739e877c01dc733e1b96be954f4ac (patch) | |
| tree | aba3de8a410efe7a9969c6b2ef63d8c7344eb926 /wiki/src | |
| parent | 97e678ab982822a36f704af8179f1ab7b4612628 (diff) | |
Move triaging of new Redmine tickets to UX + FT.
Diffstat (limited to 'wiki/src')
3 files changed, 8 insertions, 7 deletions
diff --git a/wiki/src/contribute/working_together/roles/foundations_team.mdwn b/wiki/src/contribute/working_together/roles/foundations_team.mdwn index 2beaf4d..8428622 100644 --- a/wiki/src/contribute/working_together/roles/foundations_team.mdwn +++ b/wiki/src/contribute/working_together/roles/foundations_team.mdwn @@ -33,8 +33,10 @@ The Tails Foundations Team is responsible for: put it on our Technical Writers' plate, or draft something directly, or merge a draft proposed by Technical Writer apprentices; -* help triage new tickets that are on nobody else's plate when - frontdesk isn't in a good position to do it; +* handling new tickets when they are more technical than feature + request (those are handled by the UX designers) or about bugs; + reassigning to whoever is on Help Desk duty any new ticket that's + really a support request; * ensuring that development discussions started on <tails-dev@boum.org> are followed-up; diff --git a/wiki/src/contribute/working_together/roles/help_desk.mdwn b/wiki/src/contribute/working_together/roles/help_desk.mdwn index 286870f..3b86dba 100644 --- a/wiki/src/contribute/working_together/roles/help_desk.mdwn +++ b/wiki/src/contribute/working_together/roles/help_desk.mdwn @@ -46,11 +46,6 @@ User support General communication watchdog ============================== - - Try to do something about the - [new tickets](https://redmine.tails.boum.org/code/projects/tails/issues?query_id=157) - that appear in Redmine; if you can't do anything, reassign to - a Foundations Team member. An Atom feed is available for easier - monitoring, see the link at the bottom of that page. - Administer and moderate our general purpose public mailing lists: - [tails-dev@boum.org](https://www.autistici.org/mailman/admin/tails-dev) - [tails-l10n@boum.org](https://www.autistici.org/mailman/admin/tails-l10n) diff --git a/wiki/src/contribute/working_together/roles/ux.mdwn b/wiki/src/contribute/working_together/roles/ux.mdwn index fdf1435..86f2535 100644 --- a/wiki/src/contribute/working_together/roles/ux.mdwn +++ b/wiki/src/contribute/working_together/roles/ux.mdwn @@ -23,3 +23,7 @@ - This does not cover the UX work related to deliverables for grants which have a dedicated budget. + +- Handle new Redmine tickets that are about feature requests and the + scope of Tails. Reassign to whoever is on Help Desk duty any new + ticket that's really a support request. |