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@@ -38,8 +38,28 @@ SHOULD
- Replace the list of bad users. Flag them as nasty automatically
- Allow forwarding issues from and to other user support projects (Tor, Access Now)
- Allow users to express whether they were satisfied with our answers
+ - Be configurable using Puppet
+
+MAY
+---
+
+ - Have a disposable chat system for tricky cases (Tor does that)
Resources
=========
- [[!wikipedia Comparison_of_help_desk_issue_tracking_software]] (Wikipedia)
+
+Options
+=======
+
+### OTRS
+
+ - http://www.otrs.com/
+ - https://otrs.github.io/doc/manual/admin/3.1/en/html/configure-pgp.html
+
+### RT
+
+ - http://bestpractical.com/rt/
+ - https://www.bestpractical.com/docs/rt/4.2/RT/Crypt/GnuPG.html
+ - https://forge.puppetlabs.com/darin/rt