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diff --git a/wiki/src/contribute/working_together/roles/ux.mdwn b/wiki/src/contribute/working_together/roles/ux.mdwn
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--- a/wiki/src/contribute/working_together/roles/ux.mdwn
+++ b/wiki/src/contribute/working_together/roles/ux.mdwn
@@ -23,3 +23,7 @@
- This does not cover the UX work related to deliverables for
grants which have a dedicated budget.
+
+- Handle new Redmine tickets that are about feature requests and the
+ scope of Tails. Reassign to whoever is on Help Desk duty any new
+ ticket that's really a support request.