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-rw-r--r--wiki/src/blueprint/bootstrapping/assistant/windows.mdwn134
1 files changed, 73 insertions, 61 deletions
diff --git a/wiki/src/blueprint/bootstrapping/assistant/windows.mdwn b/wiki/src/blueprint/bootstrapping/assistant/windows.mdwn
index 27fbb68..bf759b2 100644
--- a/wiki/src/blueprint/bootstrapping/assistant/windows.mdwn
+++ b/wiki/src/blueprint/bootstrapping/assistant/windows.mdwn
@@ -66,53 +66,52 @@ Restart on first flash memory
=============================
1. To be able to follow the rest of the instructions after shutting down
-your computer, we recommend you to either:
+the computer, we recommend you to either:
- Open this page from your smartphone (recommended).
- Print the rest of the instructions on paper.
- Write down the URL of this page to be able to come back later:</br>
<https://tails.boum.org/install/win/usb/4-restart-temporary>.
-1. Shut down your computer while leaving the first flash memory plugged in.
+1. Shut down the computer while leaving the first flash memory plugged in.
-1. Switch on your computer.
+1. Switch on the computer.
- - If your computer starts on Tails, the **Boot Tails** screen
+ - If the computer starts on Tails, the **Boot Tails** screen
appears. Choose **Live** and press **Enter**.
- [[!img boot-menu.png link=no alt="Black screen with Tails artwork. 'Boot menu' with two options 'Live' and 'Live (failsafe)'."]]
+ [[!img tails_boot_menu.png link=no alt="Black screen with Tails artwork. 'Boot menu' with two options 'Live' and 'Live (failsafe)'."]]
- - If your computer starts on your usual operating system, refer to
- the troubleshooting section [[Tails does not start at all|windows#at_all]].
+ - If the computer starts on the usual operating system, refer to
+ the troubleshooting section about [[Tails not starting at all|windows#not_at_all]].
-1. After 30 seconds to 60 seconds, another screen, called *Tails
-Greeter* appears.
+1. After 30&ndash;60 seconds, another screen called *Tails Greeter*, appears.
[[!img doc/first_steps/startup_options/tails-greeter-welcome-to-tails.png link=no]]
- - If your computer stops responding or displays error messages before
+ - If the computer stops responding or displays error messages before
getting to *Tails Greeter*, refer to the troubleshooting section
- [[Tails does not start entirely|windows#not_entirely]].
+ about [[Tails not starting entirely|windows#not_entirely]].
1. In *Tails Greeter*, select your preferred language in the drop-down
list on the bottom left of the screen.
1. Click **Login**.
-1. After 15 seconds to 30 seconds, the Tails desktop appears.
+1. After 15&ndash;30 seconds, the Tails desktop appears.
[[!img desktop.png size=640x480 link=no]]
-<a id="at_all"></a>
+<a id="not_at_all"></a>
Troubleshooting: Tails does not start at all
--------------------------------------------
The following section applies if the **Boot Tails** menu does not
-appears when starting Tails.
+appear when starting on the flash memory.
It is quite common for computers not to start automatically on a
-flash memory with Tails installed. Here are few troubleshooting techniques. You should try them
+flash memory with Tails installed. Here are two troubleshooting techniques. You should try them
one after the other.
### Getting to the boot menu
@@ -121,20 +120,20 @@ On most computer, you can press a *boot menu key* to display a list of possible
devices to start from. The following screenshot is an example of such boot
menu:
-[[!img boot_menu.png link=no]]
+[[!img bios_boot_menu.png link=no]]
-This section explains how to identify the correct boot menu key on your
-computer and how to use it to start Tails.
+The following instructions explain how to display the boot menu key and
+start on the flash memory.
-1. Identify the potential boot menu keys for your computer depending on
-your computer manufacturer in the following list:
+1. Identify the potential boot menu keys for the computer depending on
+the computer manufacturer in the following list:
<table>
<tr><th>Manufacturer</th><th>Type</th><th>Models</th><th>Key</th><th>Notes</th></tr>
<tr><td>Acer</td><td>*</td><td>*</td><td>Esc, F12, F9</td></tr>
<tr><td>Acer</td><td>netbook</td><td>AspireOne </td><td>F12</td></tr>
<tr><td>Acer</td><td>netbook</td><td>Aspire Timeline</td><td>F12</td></tr>
- <tr><td>Acer</td><td>netbook</td><td>Aspire v3, v5, v7</td><td>F12</td><td>Boot Menu must be enabled in BIOS. It is disabled by default. Please check your computer manual on how to enable it.</td></tr>
+ <tr><td>Acer</td><td>netbook</td><td>Aspire v3, v5, v7</td><td>F12</td><td>Boot Menu must be enabled in BIOS. It is disabled by default. Please check manual of the computer on how to enable it.</td></tr>
<tr><td>Apple</td><td>*</td><td>After 2006</td><td>Option</td></tr>
<tr><td>Asus</td><td>desktop</td><td>*</td><td>F8</td></tr>
<tr><td>Asus</td><td>laptop</td><td>*</td><td>Esc</td></tr>
@@ -173,34 +172,36 @@ your computer manufacturer in the following list:
<tr><td>Toshiba</td><td>*</td><td>Equium</td><td>F12</td></tr>
</table>
-1. Make sure the first flash memory is plugged into the computer.
+1. Make sure that the first flash memory is plugged into the computer.
-1. Shut down your computer.
+1. Shut down the computer.
1. Hold down the first potential boot menu key identified in step 1
-while you switch on your computer.
+while you switch on the computer.
- If a boot menu with a list of possible devices to start from
- appears, then select your first flash memory.
+ appears, select your first flash memory in the list and press **Enter**.
- - If you computer starts on your usual operating system, repeat steps
+ - If the computer starts on the usual operating system, repeat steps
2 and 3 for all the potential boot menu keys identified in step 1.
+If none of the potential boot menu keys identified in step 1 work or if
+your flash memory does not appear in the list, then try the second
+troubleshooting technique described below.
+
### Edit the BIOS settings
-If you cannot get to the boot menu, you might need to edit your BIOS
-settings. Consult your computer manual on how to enter the BIOS
-settings.
+You might need to edit the BIOS settings of the computer. Consult the
+manual of the computer to know how to enter the BIOS settings.
In the BIOS settings, try to apply the following changes one by one and
-restart between each one of them. Some changes might not apply to your
-computer model.
+restart the computer after each change. Some changes might not
+apply to certain computer models.
-1. Edit the **Boot Order**. Depending on your computer model you should
-see an entry for **removable drive** or **USB media**. Move this entry
-to the top of the list to force your computer to attempt to start from
-the first flash memory before starting from the internal hard disk. Save your
-changes and restart.
+1. Edit the **Boot Order**. Depending on the computer model you might
+see an entry for **removable devices** or **USB media**. Move this entry
+to the top of the list to force the computer to try to start from
+the first flash memory before starting from the internal hard disk.
1. Disable **Fast boot**.
@@ -214,43 +215,54 @@ BIOS**. To do so, try any of the following options if available:
- Enable CSM boot
- Disable UEFI
-1. Try to upgrade your BIOS version.
+1. Try to upgrade the BIOS to the latest version provided by the manufacturer.
+
+If none of these options work, please [[report the problem to our
+support team|doc/first_steps/bug_reporting/tails_does_not_start]].
<a id="not_entirely"></a>
Troubleshooting: Tails does not start entirely
----------------------------------------------
-The following section applies if the **Boot Tails** appears but not
+The following section applies if the **Boot Tails** menu appears but not
*Tails Greeter* when starting Tails.
-1. In the graphical boot menu, press `TAB`.
+1. Restart the computer on the first flash memory.
+
+1. In the **Boot Tails** menu, press `TAB`. A command line with a list
+of boot options appears at the bottom of the screen.
+
+ [[!img doc/first_steps/startup_options/boot-menu-with-options.png link=no]]
+
+1. Remove the `quiet` option from the command line.
-2. Remove the `quiet` option from the boot command line.
+1. Add the `debug` and `nosplash` options to the command line.
-3. Add the `debug` and `nosplash` option.
+1. Press **Enter**.
-4. Hopefully, this displays useful messages while starting Tails. You can
- [[send them to us by email|/support/talk]].
+1. Hopefully, error messages now appear when starting Tails. You can
+ [[send them to our support team by email|/support/talk]], for example by taking a
+ picture of the last screen and error messages.
-5. If the error message is `/bin/sh: can't access tty; job control
+1. If the error message is `/bin/sh: can't access tty; job control
turned off` followed by `(initramfs)`, then try removing the
- `live-media=removable` option.
+ `live-media=removable` option from the boot command line.
<div class="caution">
<strong>When removing this option, if an adversary installed a fake
- Tails on an internal hard disk, then you will likely be starting
+ Tails on an internal hard disk, then you will likely start
this dangerous operating system instead of the genuine Tails that
- you intended to use.</strong>
+ you installed on the flash memory.</strong>
</div>
If removing `live-media=removable` allows you to start Tails, please
- report a bug as documented above: this allows us to improve the [[list
+ report the problem to our [[support team|support/talk]].
+ This contributes to improving the [[list
of problematic USB sticks|support/known_issues#problematic-usb-sticks]].
- In this case, you should install Tails on another, better supported
- USB stick.
+ Then try installing Tails on another flash memory.
Plug second flash memory
========================
@@ -295,35 +307,35 @@ Install Tails on second flash memory
Restart on second flash memory
==============================
-1. Shut down your computer.
+1. Shut down the computer.
1. Unplug the first flash memory and leave the second flash memory plugged in.
-1. Switch on your computer.
+1. Switch on the computer.
- - If your computer starts on Tails, the **Boot Tails** screen
+ - If the computer starts on Tails, the **Boot Tails** screen
appears. Choose **Live** and press **Enter**.
- [[!img boot-menu.png link=no alt="Black screen with Tails artwork. 'Boot menu' with two options 'Live' and 'Live (failsafe)'."]]
+ [[!img tails_boot_menu.png link=no alt="Black screen with Tails artwork. 'Boot menu' with two options 'Live' and 'Live (failsafe)'."]]
- - If your computer starts on your usual operating system, refer to
- the troubleshooting section [[Tails does not start at all|windows#at_all]].
+ - If the computer starts on the usual operating system, refer to
+ the troubleshooting section about [[Tails not starting at all|windows#not_at_all]].
-1. After 30 seconds to 60 seconds, another screen, called *Tails
+1. After 30&ndash;60 seconds, another screen, called *Tails
Greeter* appears.
[[!img doc/first_steps/startup_options/tails-greeter-welcome-to-tails.png link=no]]
- - If your computer stops responding or displays error messages before
+ - If the computer stops responding or displays error messages before
getting to *Tails Greeter*, refer to the troubleshooting section
- [[Tails does not start entirely|windows#not_entirely]].
+ about [[Tails not starting entirely|windows#not_entirely]].
1. In *Tails Greeter*, select your preferred language in the drop-down
list on the bottom left of the screen.
1. Click **Login**.
-1. After 15 seconds to 30 seconds, the Tails desktop appears.
+1. After 15&ndash;30 seconds, the Tails desktop appears.
[[!img desktop.png size=640x480 link=no]]
@@ -443,7 +455,7 @@ other persistence features.
Enable the encrypted persistence storage
----------------------------------------
-1. Shut down your computer and restart on the second flash memory.
+1. Shut down the computer and restart on the second flash memory.
1. In *Tails Greeter*, select your preferred language in the drop-down
list on the bottom left of the screen.